license: cc-by-nc-sa-4.0
language:
- en
task_categories:
- text-generation
- question-answering
- sequence-modeling
task_ids:
- dialogue-systems
- technical-support
- troubleshooting
tags:
- drones
- technical-support
- troubleshooting
- UAV
- robotics
- DJI
- Autel
- Skydio
- cloud-services
- error-codes
- diagnostics
- flight-software
- hardware-issues
- battery-management
- camera-systems
- mission-planning
- authentication
- API-errors
- firmware
- telemetry
- gimbal
- obstacle-avoidance
- geofencing
- live-streaming
- iOS
- Android
- Windows
- macOS
dataset_info:
features:
- name: dialogue
dtype: string
description: Technical support conversation between user and support agent
- name: equipment
dtype: string
description: Drone model or software involved in the issue
- name: software_version
dtype: string
description: Version of the software/firmware
- name: OS
dtype: string
description: Operating system of the controller device
- name: error_code
dtype: string
description: Technical error code reported
- name: reproduction_steps
dtype: string
description: Steps to reproduce the issue
- name: troubleshooting_steps
dtype: string
description: Recommended troubleshooting steps
- name: diagnostic_tools
dtype: string
description: Tools mentioned for diagnostics
- name: technical_references
dtype: string
description: Knowledge base articles or manuals referenced
Drone Technical Support Dialogue Dataset
Dataset Description
This dataset contains simulated technical support conversations between drone operators and support technicians, covering various hardware and software issues across multiple drone platforms (DJI, Autel, Skydio) and cloud services.
Supported Tasks
- Technical support dialogue systems
- Troubleshooting sequence prediction
- Error code classification
- Multi-step problem resolution modeling
Languages
English
Dataset Structure
Each instance contains:
- Full dialogue between user and support technician
- Equipment details (drone model/software)
- Software/firmware version
- Operating system information
- Error codes encountered
- Troubleshooting steps attempted
- Diagnostic tools recommended
- Technical references mentioned
Dataset Creation
Curation Rationale
Created to support development of AI assistants for drone technical support, capturing realistic troubleshooting workflows across common UAV platforms.
Source Data
Simulated technical support conversations based on real-world drone support scenarios.
Annotations
Each dialogue includes metadata about:
- Equipment involved
- Software versions
- Error codes
- Operating systems
- Troubleshooting steps
- Diagnostic tools
- Technical references
Personal and Sensitive Information
No real personal information is included - all dialogues are simulated.
Considerations for Using the Data
Social Impact
This dataset can help improve technical support systems for drone operators, potentially reducing downtime for critical operations like search & rescue, infrastructure inspection, and agricultural surveying.
Discussion of Biases
The dataset focuses primarily on commercial drone platforms (DJI, Autel, Skydio) and may not represent issues with less common systems.
Other Known Limitations
- Limited to English language interactions
- Simulated dialogues may not capture all real-world support scenarios
- Focuses on specific drone models and software versions
Additional Information
Dataset Curators
C.J. Jones
Licensing Information
Creative Commons Attribution 4.0 International (CC BY 4.0)
Citation Information
If you use this dataset in your research, please cite it appropriately.
Contributions
C.J. Jones created and maintains this dataset.