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[Wi P] New version of External contacts / Contractors / WHIM 2nd Teams This new version is currently under construction. Please use the current one if needed External contacts / Contractors / WHIM 2nd Teams Incident Contacts | WHIM Component Site Contact required informationadditional Information Access Control Systemall tbd APC / USV all Team Zion | 24x7聽 on call:聽 聽 who is on call vendor: Schneider Electric (see below) DHCP all Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 LAN- Coreswitchall Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 LAN-IDF all Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 LAN-other all Team WH-Net |聽 24x7聽 on call:聽 who is on call 聽| Google Chat: 聽#Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 MDE all Team Wizard | WHIT-Sys | Outage to 聽| team-wizard@zalando. de Urgent cases: "Fast Lane" Google Chat | Ticketsystem: whit-sys-support@zalando. de SOTI all Team Wizard | WHIT-Sys | Outage to 聽| team-wizard@zalando. de Urgent cases: "Fast Lane" Google Chat | Ticketsystem: whit-sys-support@zalando. de Telephones Telephones- Telephone System SZC Phone: +44 20 3740 6740 (UK) VIP Hotline: +49 89 45 300 557 PIN: 3133Customer ID: KAX4Bhttp://status. nfon. com GDA Nfon | 2nd Level: +49 800 1090959 / +44 20 3740 6740 (UK) Customer ID:聽 KBG6Zhttps://ncontrol. nfon. com http://status. nfon. com LDZ Nfon | 2nd Level: +49 800 1090959 / +44 20 3740 6740 (UK) Customer ID:聽 KBDBBhttp://status. nfon. com BR telefonica | Hotline: +49 800 41 104 00 Customer ID: KB5C1http://status. nfon. com EF De Te We | Hotline: +49 30 47791340聽聽Hein | Hotline:聽+49 2102 20786-127Customer ID De Te We 395404 Hein 21524 LH Nfon | 2nd Level: +49 800 1090959 Customer ID: KANQLhttp://status. nfon. com MG De Te We | Hotline: +49 30 47791340 Customer ID: 392643 Telephones- external connection SZC Nfon | 2nd Level: +49 800 1090959 / +44 20 3740 6740 (UK) Orange (mobiles)-+48 510 600 600Customer ID: KAX4Bhttp://status. nfon. com
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313328649_f28a28fe59dc49d9ac08985b3adda043-231024-1037-4.pdf
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GDA Nfon | 2nd Level: +49 800 1090959 / +44 20 3740 6740 (UK) Orange (mobiles):聽 +48 510 600 600Customer ID:聽 KBG6Zhttps://ncontrol. nfon. com http://status. nfon. com LDZ Nfon | 2nd Level: +49 800 1090959 / +44 20 3740 6740 (UK) Orange (mobiles)-+48 510 600 600Customer ID:聽 KBDBBhttp://status. nfon. com BR telefonica | +49 800 22 105 88 聽 SDE154478#B rieslanginvolve wh-net/connection-lost please EF Telefonica PMX | Hotline: +49 800 4141411 Customer ID: 1 139220 (Customer ID: 1140107)Key Account Mgr: ulrich. ratsch@telefonica. | com+49 176 18814001 o2 All-IP 500 Mbit/s EF Please contact Plusnet! | Hotline: +49 800 / 7722375 Customer ID: 6035102 LH Nfon | 2nd Level: +49 800 1090959 / Hotline: 0800 22 111 22 Customer ID: KANQL MG Please contact QSC! | Hotline: +49 800 / 7722375 Customer ID: 6137284, CPE: 570053 (PMX) CPE: 553226 (6mbit old) CPE:聽1075697 0 (100mbit new)Plusnet-Selfservice-Portal:聽 https://stoerungsm eldung. plusnet. de/portal_web_dmz/view/tools /login_gk. jsp Telephones- Base Stations SZC Spectralink | +45 76 281 281 (Danish + English) Customer ID: 81039 GDA Spectralink | +45 76 281 281 (Danish + English) Customer ID: 90489 BR Spectralink | +45 76 281 281 (Danish + English) Customer ID: 77243 EF De Te We | Hotline: +49 30 47791340聽聽Hein | Hotline:聽+49 2102 20786-127Customer ID De Te We 395404 Hein聽21524 LH Spectralink | +45 76 281 281 (Danish + English) / Account Nr: 21243 Customer ID: 88567 MG De Te We | Hotline: +49 30 47791340 Ticketsystem all Helpdesk | Team ITSM helpdesk@zalando. de Time Recordingall Team Wizard | WHIT-Sys |聽 Outage to | team-wizard@zalando. de Urgent cases: "Fast Lane" Google Chat | Ticketsystem: whit-sys-support@zalando. de Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructure Zalos-Change the Team in WHIM Server-Win all Team Wintel |聽 24x7聽 on call:聽 聽| Google Chat: who is on call #Serverinfras tructure Server-Linux all Team Linus |聽 24x7聽 on call:聽 聽| Google Chat: who is on call #Serverinfrast ructure WAN-Office all Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 WAN-MPLS all no MPLS active anymore WAN-VPN all Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 Wi Fi all Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructureemail:聽24x7-connection-lost-warehouse@zalando. de +49 (0) 30 2000 88 590 Workplace- Officeall Team Wintel |聽 24x7聽 on call:聽 聽| Google Chat: who is on call #Serverinfras tructure
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313328649_f28a28fe59dc49d9ac08985b3adda043-231024-1037-4.pdf
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Workplace- Zalosall Team Wizard | WHIT-Sys |聽 Outage to | team-wizard@zalando. de Urgent cases: "Fast Lane" Google Chat Ticketsystem: whit-sys-support@zalando. de Team WH-Net |聽24x7聽 on call:聽 聽| Google Chat: who is on call #Networkin frastructure Zalos-Change the Team in WHIMemail:聽24x7-connection-lost-聽|聽 warehouse@zalando. de +49 (0) 30 2000 88 590 Suppliers & Partners Internal Contacts Hein Netzwerktechnik Gmb HContact Data Description Gothaer Stra脽e 17 40880 Ratingen Support Mitel Telephone System (ELZ & MGL) https://ticket. hein. de /otobo/customer. pl Hein Service Portal +49 2102 20786-127Hein Service Hotline Friendlyway Contact Data Description Philipp Weber Manager Operations089 / 959791412 philipp. weber@friendlyway. com Kiosk-Systems (z_mate) Frank Stauch Team Leader Sales089 / 959791392 frank. stauch@friendlyway. com Plusserver Contact Data Description Marco H枚pner Project-and Service-Manager0176 / 24428282marco. hoepner@plusserver. com Jan Schruf Account Manager Technical Support 02203 /14053600Incidents, Service, Change Request Thomas und Partner (Tu P) Contact Description Hotline 0721 / 783 4100 MFR Cluster Weilandt Elektronic Gmb HContact Description On-call Facility Management ELZ FM:聽 聽+49 176 12758224 MFT: +49聽 176 12759028 GDA FM: +48聽538 895 148 MFT: +48 89 5500 230FM services provided by ENGIE company, 24/7 MFT Mo-Fr, 6:00-23:00 LHR +49 782129001140 MGL +49 2166 9898 187-180 (business hours) RTD tbd SZC +48 789 291 643 VER LOD FM: +48 6675 90003, 聽 聽 聽 聽+48 609917830 聽 聽 聽 聽+48 693881986 MFT: +48 42 6669020聽FM services provided by external company (SPIE) 聽6:00-22:30 (land line)
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313328649_f28a28fe59dc49d9ac08985b3adda043-231024-1037-4.pdf
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1. Weilandt Elektronik Gmb H聽 Carolus-Magnus-Stra脽e 12 45356 Essen Susanne Weilandt s. weilandt@weilandt-elektronik. de +49 201 10 99 8140 +49 173 21 87 379Germany Weilandt Elektronik Sp. z o. o. Piernikarczyka 35 42-600 Tarnowskie G贸ry Service serwis@weilandt-elektronik. pl +48 34 3563552Poland Printers PP2000 Frauke May Vertriebsinnendienst聽+49 711 /82056-353 fmay@pp200 0. com PP2000 Samuel Castano Vertriebsleiter+49 711 / 82056-385 scastano@p p2000. com PP2000 Stefan Dutzi Leiter Technischer Support+49 711 / 82056-578 sdutzi@pp20 00. com Technical Support (MDS Scan Software )PP2000tech-support@pp2 000. com PP2000 Carsten Kalka Leiter IT-Solutions+49 711 / 8256-556 CKalka@pp2 000. com PP2000 Sarah Lutz Supplies+49 711 / 82056-358 slutz@pp2000. com PP2000 Stefanie Pfeil Internal Sales+49 711 / 82056-342 spfeil@pp20. com00Responsible person for international warehouses Escalation Matrix NFON supported system Escalation levelname telephone email info Telephone System 0 Konstanze Sch盲fer+49 89 45 300- 296Konstanze. schaefer@nfon. com Sales-Account Manager Telephone System 1 Daniel Kaiser +49 89 45 300- 207daniel. kaiser@nfon. com Sales-Team Lead Sales Germany Telephone System 2 Thomas Muschalla+49 89 45 300- 230Thomas. muschalla@nfon. com Sales-Vice President Sales Germany
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313328649_f28a28fe59dc49d9ac08985b3adda043-231024-1037-4.pdf
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supported system Escalation level name telephone email info Telephone System 0 2nd Level Support 089 / 45 300-557 VIP Hotline-PIN: 3133 Telephone System 1 Support Management +49 89 45 300-5501 Telephone System 2 Torsten Lukas +49 89 45 300-501 Torsten. lukas@nfon. com Vice President Support
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313328649_f28a28fe59dc49d9ac08985b3adda043-231024-1037-4.pdf
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